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Privacy Policy for Patients

Current as of: 31st May 2023

Review date: 31st Nov 2023

 

Introduction

This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.

Why and when your consent is necessary?

When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

Why do we collect, use, hold and share your personal information?

Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding, and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).

What personal information do we collect?

The information we will collect about you includes your:

  • names, date of birth, addresses, contact details
  • medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
  • Medicare number (where available) for identification and claiming purposes
  • healthcare identifiers
  • health fund details.

Dealing with us anonymously

You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorized by law to only deal with identified individuals.

How do we collect your personal information?

Dickson GP may collect your personal information in several different ways.

  1. When you make your first appointment our practice staff will collect your personal and demographic information via your registration.
  2. During providing medical services, we may collect further personal information.

Dickson general practice can also collect Information through electronic transfer of prescriptions (eTP), My Health Record, eg via Shared Health Summary.

  1. We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.
  2. In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
  • your guardian or responsible person
  • other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
  • your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).

When why and with whom do we share your personal information?

We sometimes share your personal information:

  • with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy.
  • with other healthcare providers
  • when it is required or authorised by law (eg court subpoenas)
  • when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent.
  • to assist in locating a missing person
  • to establish, exercise or defend an equitable claim.
  • for the purpose of confidential dispute resolution process
  • when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)
  • during the course of providing medical services, through eTP, My Health Record (eg via Shared Health Summary, Event Summary).

Only people who need to access your information will be able to do so. Other than while providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.

We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.

Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.

How do we store and protect your personal information?

Your personal information may be stored at our practice in various forms.

Dickson GP stores information as paper records, electronic records, visual records (X-rays, CT scans, videos, and photos), audio recordings for clinical purposes.

Dickson GP uses computer software to collect and maintain personal health information and safeguards its confidentiality and privacy in accordance with the national privacy principles. Information regarding these principles can be found at http://www.oaic.gov.au/privacy-act/national-privacy-principles/

How can you access and correct your personal information at our practice?

You have the right to request access to, and correction of, your personal information.

Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing, please ask reception staff for help if you would like your medical notes to be transferred to us from another practice and our practice will respond within 2-3 weeks. This will incur an administration fee of $25 for an individual and $40 for a family. An extra $5 might be charged as a postage fee if the records need to be posted outside ACT.

Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to our reception at reception@dicksongp.com.au.

How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?

We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure.

A form is available at the front desk for patients wanting to provide feedback (compliments, complaints, suggestions). The practice manager will contact us back and try to resolve the issues as soon as possible.

Alternatively, you can contact the ACT Human rights commission on 62052222  or at hrcintake@act.gov.au or contact  Ahpra on 1300 419 495 or make a complaint via Australian Health Practitioner Regulation Agency (Ahpra) website.

Privacy and our website

Dickson General Practice will endeavour to keep your personal information accurate, complete, and up to date. Dickson GP’s website(s) may contain links to websites operated by third parties. If you access a third-party website through our website(s), personal information may be collected by that third party website.

Policy review statement

This privacy policy will be reviewed regularly to ensure it is in accordance with any changes that may occur. We will update it on our website when we amend this policy.

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